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More retailers cover the cost of delivery and/or return of unwanted goods...
Today MICROS is releasing the 2013 Online Returns and Refunds Report. To show you a sneak peek of what’s included in the report we’ve put together a breakdown of some of the most interesting findings....
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How many retailers are using Collect+ for return of goods bought online?
One of the key findings in the recently published MICROS 2013 Online Returns and Refund report, was the rise in the number of retailers that now offer the Collect+ service to return items. In the 2011...
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How many retailers offer Collect+ as a returns option?
After the successful publication of our 2014 MICROS Multi-channel Retail Delivery Report, we are now collating the data for the 2014 Online Returns and Refunds Report, which will be published in April....
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How many returns options do retailers offer to their customers?
The 2014 MICROS Online Returns and Refunds Report will be published next month. In this report, the 217 orders that were placed for the Multi-channel Retail Delivery Report were returned to the...
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Retail returns policies – how many days to return an item bought online?
The 2014 MICROS Online Returns and Refunds Report will be published in April. In this report, the 217 orders that were placed for the Multi-channel Retail Delivery Report were returned to the retailer...
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Do retailers provide returns instructions with online orders?
Our 2014 MICROS Online Returns and Refund Report will be published in April. In the report, we returned unwanted items to 217 retailers, all within seven days, so that we could evaluate the ease of the...
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2014 MICROS Returns and Refunds Report – out now!
MICROS, the leading provider of technology solutions to the retail and hospitality industries, is proud to announce the publication of the 2014 Online Returns and Refunds Report. Now in its seventh...
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How many retailers are covering the cost of returning goods bought online?
The 2014 MICROS Online Returns and Refunds Report is now available. In this year’s report we tested 217 retailers on how easy it was for the customer to return an unwanted item bought online. In one...
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How many retailers refund the original delivery charge?
The 2014 MICROS Online Returns and Refunds Report is now available. In this year’s report we tested 217 retailers on the simplicity of their returns procedure. Every item was returned to the retailer...
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2014 MICROS International Retail Delivery Report – now available!
The 2014 edition of the MICROS International Retail Delivery Report, sponsored by Royal Mail, is now available at https://reports.micros-ecommerce.com/ The third edition of this research put 112 UK...
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